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Help Centre

General

Can I book you at any time?

Yes, we operate 24 hours a day and 7 days a week

Can I smoke in the car?

No, due to health and safety reasons you cannot smoke in the car.

Can’t select my address

We ask that you put in the full address of your destination and you will be given an option from the dropdown box to select the address.

Do I have to pay extra if my flight is delayed?

No, you do not pay anything extra as your flight shall be monitored by the Operator.

Do I need to have an account with you to book a taxi?
No, you can book a taxi without an account, however, creating an account provides an easy way to manage all of your taxi bookings in one place.
Do you offer a fixed price strategy?
Price quoted online is the price you pay.
How do I find my driver?

From the airport

When arriving at the airport, we ask that you wait at the arrivals hall or at the airport meeting point and a driver shall be waiting for you with a sign showing the lead passengers name.

To the airport

If you are getting a transfer from your accommodation, whether this is your home address, hotel or anywhere else, rest assured as the driver shall be waiting for you outside the address which you have provided.
How to make a booking?

You can book your airport transfer online or by calling us. We do however recommend that you book online.

Is the payment secure
Yes, this payment is 100% safe, and we do not store your card details on our system.
Is the price per person?
No, the price you see is the total price.
The number of passengers travelling has increased, can I change my vehicle?

Yes you may, however we ask that you contact us by telephone and inform us as soon as possible and one of our team will be able to quote you the difference.

What do I do if I don’t know the full address?

We ask that you contact us via telephone and one of the team will be able to assist you.

What if I need an airport transfer urgently?
We ask that you contact us by phone as soon as possible.
When do I receive my booking confirmation?

You will receive your booking confirmation via email a few minutes after you have made payment which will detail everything you selected.