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Help Centre

Frequently Asked Questions (FAQs)

Our FAQs are designed to help you find answers quickly, from booking your taxi to providing feedback on your experience. Click on a section below to find the information you need.

Booking a Taxi

How do I book a taxi with Kabbi Compare?
Booking is simple! Enter your pickup and drop-off locations, choose your preferred vehicle, compare prices, and confirm your booking—all in just a few clicks.
Can I book a taxi in advance?
Yes, you can pre-book your taxi for any date and time to ensure a stress-free journey.
Can I book a return journey?
Absolutely! You can book a one-way or return trip when making your reservation.
Do I need to create an account to book a taxi?
No, but creating an account allows you to save your details, rebook past journeys easily, and manage your bookings efficiently.
How do I rebook the same journey?
If you have an account, you can log in, view your past bookings, and rebook the same trip without entering your details again.

Pricing & Payments

How are the fares calculated?
Fares are calculated based on distance, time of travel, vehicle type, and any additional services requested.
Are the prices fixed, or can they change?
All prices are fixed at the time of booking—no hidden fees or unexpected charges!
What payment methods do you accept?
We accept all major credit and debit cards as well as secure online payment methods.
Can I pay cash to the driver?
No, all payments must be made online at the time of booking.
Are there any additional charges?
The price you see is the price you pay. However, additional waiting time beyond the complementary period or extra stops may incur additional costs.

Airport Transfers

Which airports do you cover?
Kabbi Compare offers airport transfers to and from all major UK airports, including Heathrow, Gatwick, Manchester, Birmingham, and more.
Will the driver meet me inside the airport?
Yes! We offer an airport meet-and-greet service where your driver will wait in the arrivals area with a name board.
What if my flight is delayed?
We track your flight in real time. If your flight is delayed, your driver will adjust the pickup time accordingly.
Is there a waiting time included for airport pickups?
Yes, we offer a complementary 15-minute waiting period after your flight lands. Additional waiting time may be charged.
Do I need to provide my flight details?
Yes, providing your flight details helps us track your arrival and adjust pickup times accordingly.

Managing Your Booking

Can I make changes to my booking?
Yes, you can modify your booking online. Changes are subject to availability and may incur additional charges.
Can I cancel my booking?
Yes, we offer free cancellation within a specified timeframe before your scheduled pickup.
How do I check my booking details?
You can view your booking details in your confirmation email or by logging into your Kabbi Compare account.
Will I receive a confirmation email?
Yes, a confirmation email with all your booking details will be sent once your reservation is completed.

The Journey

How will I recognize my driver?
Your driver’s details, including name, contact number, and vehicle information, will be provided before pickup.
What should I do if I can’t find my driver?
If you have trouble locating your driver, use the contact number provided or reach out to our 24/7 customer support team.
Can I request additional stops?
Yes, additional stops can be requested during booking or by informing the driver (charges may apply).
Are child seats available?
Child seats can be requested at the time of booking, subject to availability.

After Your Journey

Can I get a receipt for my journey?
Yes, a receipt will be emailed to you after your ride is completed.
How do I leave feedback?
We value your feedback! After your journey, you’ll receive an email with a link to rate your experience and leave a review.
What if I left something in the taxi?
If you’ve lost an item, contact us as soon as possible, and we will assist in retrieving it from the driver.
Why should I create an account?
Creating an account allows you to:
  • Save your details for faster booking
  • View and manage past bookings
  • Rebook trips easily without entering details again
  • Access exclusive offers and discounts
How do I contact customer support?
Our 24/7 support team is available email, or live chat to assist you with any queries.